Here is a great little talk about exceptional customer service.

Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing, and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC where he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development.