How to Build a Dealership Culture That Actually Works

Apr 18

In this episode, my guests are Kyle Newsom and Tom Fennen, co-founders of Visperio—a company on a mission to transform dealership leadership from the inside out. We talk about everything from emotional intelligence in fixed ops to the leadership philosophies that are actually moving the needle in today’s fast-paced automotive world.

These guys aren’t just dropping strategies...

They’re challenging the entire way we think about leadership in the dealership.

Here’s why you should hit play:

You’ll learn how to move from "managing numbers" to leading people
Discover why kindness is accountability in disguise
Find out the #1 mindset shift new service managers need to make
Learn how emotional intelligence directly impacts your team’s retention and performance
And—why selling time (not just services) could change your fixed ops game

Plus, you’ll hear Tom drop wisdom like “It’s not about being right, it’s about getting it right”… and Kyle’s reminder that we’re not selling oil changes—we’re selling time. Every word in this one is gold.

If you’ve ever felt stuck between the numbers and the people...

If you’ve ever wondered how to lead with both strength and softness...

Or if you're just tired of turnover and know there’s gotta be a better way—

Then this one’s for you.

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