How to Scale Leadership, Build Trust, and Win in Used Cars with Brian Kramer

Written By Arnold Denah

In this episode, my guest is Brian Kramer, Executive VP at Cars Commerce and GM of AccuTrade.

Brian’s got one of the sharpest minds in the business, and we cover a lot of ground in this conversation—from used car profitability to leadership habits that actually move the needle in today’s stores.

If you’ve ever felt overwhelmed by too many tools, too many meetings, or just the general whirlwind of the car biz… this episode will help you refocus on what actually matters.

Here’s a glimpse at what we talk about:

  • Why “doing less” might be the secret to selling more

  • How Brian used a simple app link to unlock hundreds of trade-ins

  • What every manager should text their team every single night

  • The 3 types of trust that make or break your store culture

  • How to build a daily rhythm that keeps your team aligned (without micromanaging)

We also get into the mindset shift Brian had to make when leaving retail for Cars Commerce—and how he’s now using that experience to shape tools that actually work for dealers.

If you’re in a dealership, leading a team, or just trying to get better at the craft—there’s gold in this one. Brian doesn’t hold back, and he shares hard-earned lessons that can save you months (or years) of learning the hard way.

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Connect with Brian Kramer

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Arnold Denah
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